Strategi Pemanfaatan Layanan Medis dan Non-Medis untuk Penguatan Pendapatan Rumah Sakit: Literature Review

Nurul Hikma, Vip Paramarta

Sari


ABSTRACT

 

Hospitals in the modern era face complex challenges such as rising operational costs, competition between institutions, and changes in health financing patterns. Efforts to strengthen revenue are key to financial sustainability and service quality. This study aims to identify effective strategies for utilizing medical and non-medical services to strengthen hospital revenue using the PICO method (Population, Intervention, Comparison, Outcome). Literature searches were conducted in internationally and nationally indexed journals from 2019–2025. The results show that interventions such as diversifying medical services, digitalizing services, optimizing non-medical services, and public-private partnerships significantly strengthen hospital revenue compared to hospitals that rely solely on inpatient revenue.

 

Keywords: Hospital Revenue, Medical Services, Non-Medical Services, PICO, Financial Management.

 

 

ABSTRAK

 

Rumah sakit di era modern dihadapkan pada tantangan kompleks berupa peningkatan biaya operasional, persaingan antar-institusi, serta perubahan pola pembiayaan kesehatan. Upaya memperkuat pendapatan menjadi kunci keberlanjutan finansial dan mutu layanan. Kajian ini bertujuan untuk mengidentifikasi strategi efektif pemanfaatan layanan medis dan non-medis dalam penguatan pendapatan rumah sakit menggunakan metode PICO (Population, Intervention, Comparison, Outcome). Penelusuran literatur dilakukan pada jurnal terindeks internasional dan nasional periode 2019–2025. Hasil menunjukkan bahwa intervensi berupa diversifikasi layanan medis, digitalisasi pelayanan, optimalisasi layanan non-medis, dan kemitraan publik-swasta secara signifikan memperkuat pendapatan rumah sakit dibandingkan rumah sakit yang hanya bergantung pada pendapatan rawat inap.

 

Kata Kunci: Pendapatan Rumah Sakit, Layanan Medis, Layanan Non-Medis, PICO, Manajemen Keuangan.


Teks Lengkap:

Download Artikel

Referensi


Aldahery, S. T. (2023). Privatization of Medical Services and Revenue Development Project : A Cross-Sectional Survey of Staff Perceptions at the University of Jeddah Medical Center.

Alves, M., Seringa, J., Silvestre, T., & Magalhães, T. (2024). Use of Artificial Intelligence tools in supporting decision-making in hospital management.

Amiri, M. M., Shokri, N., Aliyari, S., & Bahadori, M. (2025). Strategies to reduce costs and increase revenue in hospitals : a mixed methods investigation in Iran. BMC Health Services Research. https://doi.org/10.1186/s12913-025-12295-7

Baird, A., Cheng, Y., & Xia, Y. (2022). Telehealth Adoption and Discontinuation by US Hospitals: Results From 2 Quasi-Natural Experiments. JMIR Formative Research, 6(2), 1–17. https://doi.org/10.2196/28979

Chaturvedi, R., & Sharma, S. (2023). Robotic Process Automation (RPA) in Healthcare: Transforming Revenue Cycle Operations. International Journal on Recent and Innovation Trends in Computing and Communication, 11, 6.

Evans, J., Leggat, S. G., & Samson, D. (2023). A systematic review of the evidence of how hospitals capture financial benefits of process improvement and the impact on hospital financial performance. BMC Health Services Research, 23(1), 1–13. https://doi.org/10.1186/s12913-023-09258-1

Giuliani, G., & Gitto, S. (2025). What is the difference between specialisation and diversity in hospitals? Investigating their relationship with efficiency. Socio-Economic Planning Sciences, 100, 102251. https://doi.org/https://doi.org/10.1016/j.seps.2025.102251

Gulo, N. F., Aini, N., & Jamal, S. A. (2025). Pharmaceutical Supply Chain Optimization in Healthcare : Insights from Recent Literature. 5(01), 334–340.

Hariyanti, T., Fitriasari, N., Pradana, E. W., & Lenggono, K. A. (2024). Hospital Customer Competition Issues are being addressed through Confirmation Factor Analysis on Experiential Marketing, Brand Trust, and Loyalty. The Open Public Health Journal, 1–7. https://doi.org/10.2174/0118749445325128240930144633

Kang, M., Choi, Y., Kim, Y., You, S., Kim, Y., & Fried, C. (2024). Sustainability and Resilience in the Republic of Korea Health System. September.

McCullough, J. Mac, Ghimire, U., Orr, J. M., Onal, S. O., Edmiston, A., Patel, K., McCall, T. C., & Leider, J. P. (2024). Not Only How Much But How: The Importance Of Diversifying Funding Streams In A Reimagined Public Health System. Health Affairs (Project Hope), 43(6), 846–855. https://doi.org/10.1377/hlthaff.2024.00037

Porter, M., & Lee, T. (2013). The Strategy That Will Fix Health Care. Harvard Business Review, 91.

Roehrich, J. K., Lewis, M. A., & George, G. (2014). Are public–private partnerships a healthy option? A systematic literature review. Social Science & Medicine, 113, 110–119. https://doi.org/https://doi.org/10.1016/j.socscimed.2014.03.037

Rohrer, J. E. (2021). Diversification Into Non-Inpatient Service Lines Among Community Hospitals in Wisconsin. Health Services Research and Managerial Epidemiology, 8, 1–3. https://doi.org/10.1177/23333928211019892

Wang, P., Vienneau, M., Vogeli, C., & Schiavoni, K. (2023). Reframing Value-Based Care Management Beyond Cost Reduction and Toward Patient Centeredness. 4(6), 1–11. https://doi.org/10.1001/jamahealthforum.2023.1502

Xinqi, L., Xinghai, Y., Shengyao, Y., & Jenatabadi, H. S. (2025). How big data analytics improves hospital environmental performance through supply chain innovation , decision quality , and risk taking. 1–16.

Yakusheva, O., Lee, K. A., & Weiss, M. (2024). The Nursing Human Capital Value Model. International Journal of Nursing Studies, 160, 104890. https://doi.org/https://doi.org/10.1016/j.ijnurstu.2024.104890

Yan, Y., & Kung, C. (2016). A Study of the Impacts of Non-Patient Revenues on Operating Efficiencies of Medical Institutions. Health Econ Outcome Res Open Access, 2(117). https://www.iomcworld.org/open-access/a-study-of-the-impacts-of-nonpatient-revenues-on-operating-efficiencies-of-medical-institutions-46635.html




DOI: https://doi.org/10.33024/mahesa.v6i9.24437

Refbacks

  • Saat ini tidak ada refbacks.


Publisher: Universitas Malahayati Lampung

Creative Commons License
Semua artikel dapat digunakan dibawah lisensi Creative Commons Attribution-ShareAlike 4.0 International License