Panduan Penulisan
Analysis of Medical Personnel Performance Factors in Filling Out Outpatient Medical Record Documents at Dental and Mouth Hospital Gusti Hasan Aman
Sari
ABSTRACT
Medical records are very important documents in the health care system, serving to record and store patient health information. Accurate and complete medical record filling is highly dependent on the performance of medical personnel. However, there are often challenges in filling out medical records caused by various factors, including knowledge, available facilities, and motivation of medical staff. This study aims to analyze the influence of knowledge, facilities, and work motivation on the performance of medical personnel in filling out medical record documents for outpatients at RSGM Gusti Hasan Aman. By understanding this relationship, it is expected to provide recommendations to improve the quality of medical record filling. This study used a quantitative approach with a cross-sectional design. The study subjects consisted of 54 medical personnel, including general dentists and specialists, working at RSGM Gusti Hasan Aman. Data were collected through a questionnaire designed to measure the variables of knowledge, facilities, and work motivation. Data were analyzed using descriptive and inferential statistics, including Chi-square test and multiple logistic regression. The analysis showed that there was a significant relationship between knowledge (p=0.001), facilities (p=0.001), and work motivation (p=0.004) with the performance of medical personnel in filling out medical record documents. Among the three variables, facilities proved to be the most dominant factor in influencing the performance of medical staff. Improving the knowledge and work motivation of medical personnel, as well as providing adequate facilities, is essential to improve the quality of medical record filling. Recommendations for hospital management include continuous training for medical personnel and improvement of health facility infrastructure.
Keywords: Medical Records, Medical Staff Performance, Knowledge, Facilities, Work Motivation.
Kata Kunci
Teks Lengkap:
Download Artikel (English)Referensi
Ahmad, M. H. (2020). The influence of knowledge, attitudes and motivation on physician compliance in writing diagnoses on medical resumes at Zahirah Hospital 2018. Journal of Indonesian Hospital Administration, 4(3).
Al Aufa, B. (2018). Analysis of factors affecting the untimeliness of returning inpatient medical record files at X Bogor Hospital. Indonesian Vocational Journal, 6(2), 41-46.
Anthonyus, A. (2019). The influence of specialist doctors' knowledge and work motivation on the completion of inpatient medical records at Santa Elisabeth Hospital Medan. Elisabeth Health Journal, 4(2), 71-79.
Aziz, M. A., Sari, Y. T., & Alhidayatullah, A. (2022). Analysis of physician performance in filling medical and outpatient records through job satisfaction. Coopetition: Scientific Journal of Management, 13(3), 413-418.
Bakker, A. B., & Leiter, M. P. (2010). Work engagement: A handbook of essential theory and research. New York: Psychology Press.
Berliana, B., Nyorong, M., & Nuraini, N. (2023). Factors associated with the provision of outpatient medical record documents at H. Adam Malik Hospital Medan. JUMANTIK (Scientific Journal of Health Research), 8(2), 161-170.
Cicilia Lihawa, M. M. (2015). Factors causing incomplete filling of doctors' medical records in the inpatient room of RSI Unisma Malang. Journal of Medicine Brawijaya, 28(2).
Dewanti, P. A., Nurjayanti, D., & Rosita, A. (2018). The relationship between health workers' knowledge of aspects of medical records and the completion of admission and discharge summary sheets for inpatients in the Yordan Ward of Griya Waluya Ponorogo Hospital. Global Health Science, 3(4), 294-300.
Eny, Y., & Rachmany, E. (2010). The relationship between physician knowledge and the completeness of outpatient medical record documents at the Neurology Polyclinic of Dr. Kariadi Hospital Semarang October 2008. Journal of Visikes, 9(1), 49-57.
Fadillah, A. R., Nuraini, N., Erawantini, F., & Rachmawati, E. (2020). Analysis of the causes of delays in returning outpatient medical record files at Mitra Medika Bondowoso Hospital. J-REMI: Journal of Medical Records and Health Information, 2(1), 64-72.
Fajariani, V. (2020). Analysis of the completeness of filling and timeliness of returning medical record files for inpatients at Makassar City Hospital in 2020 (Doctoral dissertation, Hasanuddin University).
Gilmer, B. (1971). Industrial and organizational psychology. Tokyo: McGraw-Hill.
Haqqi, A., Aini, N. N., & Wicaksono, A. P. (2020). Factor analysis of medical record document filling performance. J-REMI: Journal of Medical Records and Health Information, 1(3), 247-254.
Handayani, S., Muhyi, R., Suhartono, E., Husaini, & Noor, M. S. (2020). Analysis of factors related to the utilization of the community health center by BPJS participants in three puskesmas in Banjarmasin City, 2020. Journal of Advances in Health and Medical Sciences, 6(1), 1-6.
Herawati, K., Kausar, L. I. E., Arifin, S., Atqiya, I. H., & Rayhan, M. (2024). Analysis of leadership model for participation of river guard in the river waste management system for sustainable healthy city in Banjarmasin, South Kalimantan, Indonesia. Int'l Journal of Law, Environment, and Natural Resources (INJURLENS), 4(1), 68-75.
Irawati, D. L., Wulandari, S., & Sukmaningsih, W. R. (2022). The relationship between knowledge and tenure of doctors with the completeness of filling out medical records on patient discharge summary sheets at Dr. Oen Solo Baru Hospital. Journal Health Information Management Indonesian (JHIMI), 3(1), 71-77.
Iskandar, A. (2021). Analysis of incomplete medical record filling. Journal of Health Information Management, 6(1), 55-62.
Karmila. (2019). Factors causing incomplete filling of outpatient medical record documents based on the fishbone diagram at the Jetis Ponorogo Health Center. Journal of D III Medical Records and Health Information Study Program, 4 (1).
Cashmere, M. S. D. M. (2019). Theory and practice. Depok: PT Rajagrafindo Persada.
Kumalasari, R. R., Dharmawan, Y., & Winarni, S. (2018). The relationship between knowledge, attitudes and age of doctors towards the completeness of filling out medical record files on BPJS patients at Aisyiyah Bojonegoro Hospital. Journal of Public Health, 6(4), 125-131.
Laksmini, P. A., Darmayanti, N. L., & Mulana, V. A. S. (2019). Analysis of job satisfaction factors on officer performance in filling out outpatient medical records at Bhayangkara Denpasar Hospital. Bali Health Journal, 3(1), 27-34.
Lemeshow, S., Hosmer Jr, D. W., Klar, J., & Lwanga, S. K. (1990). Adequacy of sample size in health studies. New York: World Health Organization.
Notoatmodjo, S. (2013). Health research methodology. Jakarta: Rineka Cipta.
Pohan, H. D. J., Sulisna, A., & Meliala, S. A. (2022). Factors inhibiting the implementation of electronic medical records (RME) at Aksara Clinic in 2022. Indonesian Trust Health Journal, 5(1), 45-50.
Pratami, J. F., Danarahmanto, P. A., & Salsabila, Z. (2022). Analysis of incomplete filling of electronic medical records in hospitals in the COVID-19 period. Proceeding Senantias (National Seminar on Research Results & Community Service), 1(1).
Rahayu, I. P., Adhani, R., Suhartono, E., Panghiyangani, R., & Bakhriansyah, M. (2024). Analysis of the relationship between service quality and user satisfaction with laboratory services at the Banjarbaru Public Health Laboratory Center. MAHESA: Malahayati Health Student Journal, 4(10), 4531-4544. https://doi.org/10.33024/mahesa.v4i10.15717
Ramadani, A. R. (2022). An overview of the level of knowledge and attitudes of pregnant women towards antenatal care visits at Paccerakkang Health Center, Makassar City (Doctoral dissertation, Hasanuddin University).
Ritonga, Z. A. (2016). The effect of medical record officer performance on incomplete medical resumes at RSU Imelda Pekerja Indonesia Medan in 2015. Imelda Scientific Journal of Recording and Health Information, 1(1), 12-21.
Silaen, S., Syamsuransyah, R., & Reni, C. (2021). Employee performance. (1st Edition, First Printing). Bandung: Widina Bhakti Persada.
Siwayana, P. A., Purwanti, I. S., & Murcittowati, P. A. S. (2020). Literature review: Factors causing incomplete filling of hospital inpatient medical records. Journal of Medical Records and Health Information, 3(2), 46-52.
Sugiyono. (2017). Quantitative, qualitative, and R&D research methods. Bandung: Alfabeta, CV.
Suhartina, I. (2019). Quantitative analysis of incomplete medical resume filling based on quality assurance program (a study at Delta Surya Sidoarjo Hospital). Journal of Vocational Health, 4(2), 80.
Tanjung, L. E., Yuniarti, Y., & Nasution, Z. (2022). The influence of motivation and performance of doctors in filling out medical records in the inpatient room of Deli Serdang Hospital Lubuk Pakam in 2018. Miracle Journal, 2(1), 148-161.
White, C., & Griffiths, P. (2014). Providing critical care patients with a personalized discharge summary: A questionnaire survey and retrospective analysis exploring feasibility and effectiveness. Europe PMC. Retrieved from http://europepmc.org/abstract/MED/24211048.
Wydyiastuti, Y., Adhani, R., Nugroho, A., Suhartono, E., & Rahman, F. (2022). Meta-Analysis Study of the Effect of Rewards on Nurse Job Satisfaction in Health Services. JKM (Jurnal Kebidanan Malahayati), 8(4), 810-821. doi:https://doi.org/10.33024/jkm.v8i4.8039
Wirajaya, M. K., & Nuraini, N. (2019). Factors affecting incomplete patient medical records in hospitals in Indonesia. *Journal of Management
DOI: https://doi.org/10.33024/mnj.v7i4.18243
Refbacks
- Saat ini tidak ada refbacks.
Penerbit: Universitas Malahayati
Semua artikel dapat digunakan dibawah lisensi Creative Commons Attribution-ShareAlike 4.0 International License
