KECERDASAN EMOSI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) KARYAWAN RUMAH SAKIT

Feby Theresya Valentina Nababan* -  Universitas Kristen Satya Wacana, Indonesia
Sutarto Wijono -  Universitas Kristen Satya Wacana, Indonesia
DOI : 10.33024/jpm.v6i2.12796

Supp. File(s): common.other

Abstrak

Penelitian ini bertujuan untuk mengetahui pengaruh signifikan kecerdasan emosi terhadap organizational citizenship behavior. Penelitian ini menggunakan pendekatan kuantitatif. Populasi dari penelitian ini adalah karyawan Rumah Sakit Gunung Jati Kota Cirebon dengan jumlah sampel 113 karyawan. Teknik pengambilan sampel yang digunakan adalah purposive sampling. Metode pengumpulan data menggunakan dua skala, yaitu Skala Organizational Citizenship Behavior (OCB) (39 aitem α = 0.905) dan Skala Kecerdasan Emosi (20 aitem α = 0.920). Hasil penelitian menunjukkan ada pengaruh yang signifikan antara kecerdasan emosi terhadap organizational citizenship behavior pada karyawan Rumah Sakit Gunung Jati Kota Cirebon sebesar 14,9%. Penting bagi karyawan memaksimalkan kecerdasan emosi yang dimiliki agar dapat mendukung peningkatan organizational citizenship behavior.

 

Kata Kunci: Kecerdasan Emosi, Organizational Citizenship Behavior, Karyawan

 

 

Abstract

This study aims to determine the significant influence of emotional intelligence on organizational citizenship behavior. This writer uses a quantitative approach. The population of this study was employees of Gunung Jati Hospital Cirebon City with a total subject number of 113 employees. The sampling technique used is purposive sampling. The data collection method uses two scales, namely the Organizational Citizenship Behavior (OCB) Scale (39 items α = 0.905) and the Emotional Intelligence Scale (20 items α = 0.920). The results showed there is a significant influence of emotional intelligence on organizational citizenship behavior in employees of Gunung Jati Hospital Cirebon City in total 14.9%. It is important for employees to maximize their emotional intelligence to support improvement in organizational citizenship behavior.

 

Keywords: Emotional Intelligence, Organizational Citizenship Behavior, Employee

Supplement Files

Keywords : Kecerdasan Emosi, Organizational Citizenship Behavior, Karyawan 

  1. Akhtar, W., Ghufran, H., Husnain, M., & Shahid, A. (2017). The effect of emotional intelligence on employee’s job performance: the moderating role of perceived organizational support. Journal of Accounting & Marketing, 6(3), 2-8.
  2. Azimi, E. (2017). The relationship between emotional intelligence and organizational citizenship behavior of elementary school teachers of region 1 of Karaj. International Academic Journal of Accounting and Financial Management, 4(1), 79-88.
  3. Aziza, N., & Andriany, L. M. (2020).Pengaruh Kecerdasan Emosional Dan
  4. Spiritual Terhadap Kinerja Perawat Dengan Organizational Citizenship Behaviour Sebagai Variabel Intervening. Jurnal Manajemen Dan Profesional, 1(1), 50-65.
  5. Chiang, C. F., & Hsieh, T. S. (2012). The impacts of perceived organizational support and psychological empowerment on job performance: The mediating effects of organizational citizenship behavior. International journal of hospitality management, 31(1), 180-190.
  6. Djalil, M. A., Idris, S., & Kuala, U. S. (2022). * Iswahyudi, Muslim A Djalil and Sofyan Idris Management Department, Universitas Syiah Kuala, Indonesia http://doi.org/10.35409/IJBMER.2022.3357. 5(01), 51–61.
  7. Edwardin, Laras Tris A. S. 2006. Analisis Pengaruh Kompetensi Komunikasi, Kecerdasan emosi, dan Budaya Organisasi terhadap Kinerja Karyawan (Studi pada PT POS Indonesia (Persero) se Kota Semarang). Tesis.Program Pascasarjana Universitas Diponegoro Semarang.
  8. Goleman, D. (2000). Working With Emotional Intellegence: Kecerdasan Emosi Untuk Mencapai Puncak Prestasi. Jakarta: PT Gramedia Pustaka Utama.
  9. Goleman, D. (2004). Primal leadership: kepemimpinan berdasarkan kecerdasan emosi. Jakarta: Gramedia Pustaka Utama.
  10. Goleman, D. (2015). Emotional lntelligence. Jakarta: PT Gramedia Pustaka Utama.
  11. Gomes, A. M. (2019). Organizational citizenship behavior and team performance : a multiple level study in Indian higher education institutions. https://doi.org/10.21511/ppm.16(3).2018.35
  12. Grahandika, G., & Wijayati, D. T. (2021).Pengaruh Kecerdasan Emosional, Organizational Citizenship Behavior, dan Kepuasan Kerja terhadap Kinerja Karyawan. Jurnal Ilmu Manajemen, 9(4), 1349-1359.
  13. Haider, A., & Nadeem, S. (2014). The relationship between emotional intelligence (EI) and organizational citizenship behaviour (OCB): The moderating role of Islamic work ethics (IWE). ASEAN Journal of Psychiatry, 16(1), 95-105.
  14. He, J., Zhang, H., Morrison, A. M., & Morrison, A. M. (2019). The impacts of corporate social responsibility on organization citizenship behavior and task performance in hospitality A sequential mediation model. https://doi.org/10.1108/IJCHM-05-2018-0378
  15. Hidayat, A. Y., & Muhdiyanto, M. (2021). Pengaruh persepsi dukungan organisasi terhadap organizational citizenship behavior (OCB) melalui komitmen organisasi sebagai variabel intervening. UMMagelang Conference Series, 658–673.
  16. Hutagaol, D. T. (2020). Pengaruh kecerdasan emosional terhadap organizational citizenship behavior (ocb) pada karyawan bank permata devisi network operation medan.
  17. Ibrahim, A. K., Kelly, S. J., Adams, C. E., & Glazebrook, C. (2013).A systematic review of studies of depression prevalence in university students. Journal of psychiatric research, 47(3), 391-400.
  18. Kloutsiniotis, P. V, & Mihail, D. M. (2020).Emotional intelligence as an important asset for HR in organizations: Attitudes and working variables. International Journal of Advanced Corporate Learning, 12(2), 21.
  19. Kristano, J. N., & Wijono, S. (2022). Kecerdasan emosi dan organizational citizenship behavior pada karyawan event organizer di salatiga. Syntax Literate: Jurnal Ilmiah Indonesia, 7(9).
  20. Margahana, H. (2020). The role of organizational citizenship behavior (OCB) towards growth and development of the company. International Journal of Economics, Business and Accounting Research (IJEBAR), Peer Reviewed – International Journal E-ISSN : 2614-1280 P-ISSN 2622-4771. 2020(2), 303–309.
  21. Mark, J. A. (2017). Journal of Accounting & The Effect of Emotional Intelligence on Employee ’ s Job Performance : the Moderating Role of Perceived Organizational Support. 6(3). https://doi.org/10.4172/2168-9601.1000243
  22. Miao, C., Humphrey, R. H., & Qian, S. (2017). A meta-analysis of emotional intelligence effects on job satisfaction mediated by job resources, and a test of moderators. Personality and Individual Differences, 116, 281-288.
  23. Muhdar, D. (2015). Organizational Citizenship Behavior Perusahaan (1st ed.). Sultan Amai Press.
  24. Naway, F. A. (2017). Organizational Citizenship Behavior.Ideas Publishing.
  25. Naway, F. A., & Haris, I. (2017).The effect of career development, perception of organizational justice and job satisfaction on teacher’s organizational citizenship behavior.International Review of Management and Marketing, 7(2), 17–21.
  26. Nawaz, N., & Gomes, A. M. (2018). Organizational citizenship behavior and team performance: a multiple level study in Indian higher education institutions. Problems and Perspectives In Management, 16(3), 443.
  27. Ningtyas, R. (2018). Pengaruh OCB (Organizational Citizenship Behavior), Kepemimpinan, dan Budaya Organisasi Individu terhadap Kinerja Pegawai di Kantor UPT Dinas Pekerjaan Umum Provinsi Jawa Timur.
  28. Ningsih, L. K., & Prastiwi, N. L. P. E. Y. (2022). Improving the Performance of Hospital Employees Reviewed from the Perspective of Organizational Culture, Organizational Citizenship Behavior, and Organizational Commitment. International Journal of Social Science and Business, 6(1).
  29. Nurrohmat, N. (2022). The effects of professionalism and behavior by organizational citizenship (OCB) as mediating variables on the effect of personality on performance (a study on Makassar Police). International Journal of Quality & Reliability Management, 39(4), 1040-1058.
  30. Organ, D. W., et all. 2006. Organizational Citizenship Behavior: Its Nature, Antecedents, Consequences. California: Sage Publication.
  31. Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington books/DC heath and com.
  32. Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2005). Organizational citizenship behavior: Its nature, antecedents, and consequences. Sage Publications.
  33. Papoutsi, C., Drigas, A., & Skianis, C. (2019). Emotional Intelligence as an Important Asset for HR in Organizations : Attitudes and Working Variables. 12(2), 21–35.
  34. Pigome, H. (2019). Pengaruh Kecerdasan emosi, Komitmen Organisasi dan Organizational Citizenship Behavior Terhadap Kinerja Perawat Rumah Sakit Umum Daerah Kabupaten Paniai Provinsi Papua (Doctoral dissertation, Universitas Bosowa).
  35. Pinsonneault, A., & Kraemer, K. (1993). Survey research methodology in management information systems: an assessment. Journal of management information systems, 10(2), 75-105.
  36. Purwanto, A. (2020). Effect of organizational citizenship behavior, work satisfaction and organizational commitment toward indonesian school performance. Sys Rev Pharm, 11(9), 962-971.
  37. Robbins, S. P., dan Judge, T. A. 2008. Perilaku Organisasi Edisi Ke-Duabelas. Jakarta: Salemba Empat.
  38. Robbins, S., & Judge, T. A. (2012).Perilaku Organisasi. Jakarta": Penerbit Salemba Empat.
  39. Setiyawan. (2021). Emotional Intelligence and Organizational Citizenship Behavior (OCB) in Nabil Convection MSME Employees. Jurnal Ilmiah Bimbingan Konseling Undiksha. 12(2), 157–166. https://doi.org/10.23887/jibk.v12i2.34015
  40. Singh, S. (2004).Development of a measure of emotional intelligence. Psychological Studies-University of Calicut, 49, 136-141.
  41. Siregar, B., Nasution, A. B. A., & Fahmi, F. (2016).Integrated pollution monitoring system for smart city.International Conference on ICT For Smart Society (ICISS), 49–52.
  42. Soelton, M., Visano, N. A., Noermijati, N., Ramli, Y., Syah, T. Y. R., & Sari, Y. J. (2020).The implication of job satisfaction that influence workers to practice organizational citizenship behavior (OCB) in the work place. Archives of Business Review.8(5).
  43. Sugiyono. (2016). Metode Penelitian Kualitatif, Kuantitatif, dan R&D. Bandung: Alfabeta.
  44. Sugiyono. (2019). Metode Penelitian Pendidikan: pendekatan Kuantitatif, Kualitatif, dan R&D.
  45. Suwandewi, N. K. N., & Dewi, I. G. A. M. (2016).Pengaruh kecerdasan emosi dan dukungan organisasional terhadap organizational citizenship behavior.Udayana University.
  46. Sy, T., & Cote, S. (2004). Emotional intelligence: A key ability to succeed in the matrix organization. Journal of Management Development, 23(5), 437-455.
  47. Syaifudin, A., Kirana, K. C., & Septiarini, E. S. (2021).Analisis impresi kecerdasan emosional, self-efficacy dan organizational citizenship behavior (OCB) terhadap kinerja karyawan (studi pada PT. BPR bank bantul). SULTANIST: Jurnal Manajemen dan Keuangan, 9(1), 49-59.
  48. Thani, A. K. A., Hashim, M. Z., Mansor, F. A., Muhammad, N., Shamsuddin,
  49. N., & Amran, A. (2022). Work Involvement as A Moderating Effect in Relationship between Person-Supervisor Fit and Organizational Citizenship Behavior in Public Sector. International Journal of Academic Research in Business and Social Sciences, 12(4), 289-301.
  50. Wang, H., Law, K. S., Hackett, R. D., Wang, D., & Chen, Z. X. (2005).Leader-member exchange as a mediator of the relationship between transformational leadership and followers' performance and organizational citizenship behavior. Academy of management Journal, 48(3), 420-432.
  51. Widiani, N. P., Putri, I. G. A. M. A. D., Sari, M. M. R., & Wirajaya, I. G. A. (2019).The Effect of Love of Money and Emotional Intelligence on Employee Performance with Organizational Citizenship Behavior as Mediating Variable. 5(1), 39–49.

Open Access Copyright (c) 2024 Jurnal Psikologi Malahayati
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.